Contacts and Workload Measurement

EMHware supports direct client contact and indirect workload activity tracking. Workers can record and categorize time spent on activities with parties such as clients, family, support staff and more.

EMHware can adapt to any agency, allowing customized contact collection values for contact methods, locations and activities.

Contact capture highlights for direct client scenarios

• Group and anonymous session support
• Tracks both worker and client interaction times
• Classify contacts by reporting details: method, location and participants
• Definable Activity List can log any work activity item type

Indirect workload capture

• Meetings, travel and educational times for individual workers or groups
• Activities can be customized to suit any purpose or definition of work

Reporting

EMHware provides full worker and client contact reporting based on multiple conditions (including date range). Contact times can be measured by worker, contact type, method, location, program activity or client.

• Client Interaction Activity measurement (within a date range) by MOHLTC Functional Centre
• Client Interaction Activity measurement (within a date range) by Agency Program, Client, Worker, Contact Type, Location, or Participants
• All Activity measurement (within a date range) by Agency Program or Worker
• (Active) Clients without Contact for more than XX days