Training

EMHware provides various training courses to suit any agency requirements. Standard courses are designed for half-day sessions of small groups of approximately 12 participants. Customized training sessions for larger groups can be accommodated.

EMHware offers a number of different types of training methods. Through consultation with EMHware, the best types of training are chosen and customized to meet the needs of the agency. During the consultation period an understanding of agency terms and language, and process for each program offered by the agency is aquired by the training consult to ensure a smooth transition for the users when training begins. The most popular types of training that are requested are:

• User classrom session
• User forum/lecture session
• Train the trainer

EMHware offers a wide variety of curriculum that includes personalized scenarios built from participant feedback and question/answer periods. We provide professional courses on the following subjects:

• User / Central Intake Training is provided to all agency members who will be utilizing the system to record client records and workload measurement. Training sessions are designed to accommodate the different types of roles and program processes (example: Crisis programs differ from long-term case management and therefore an attempt to separate the training sessions to ensure specific needs and requirements are focused on to demonstrate proper process for the unique programs).
• Administrator Training is provided to agency administrators who are responsible for reporting any problems to EMHware, validating the integrity of the data for the agency, unlocking, and deleting errors. The agency Administrator training teaches the Administrators how to configure the system to meet the requirements of their workers as times and needs change. (example: adding or changing values of a drop down options). Administrators are also taught how to use the system to audit system use.
• Manager and Administrator Training sessions are set up to provide method of verifying data. Specific practices are provided to ensure that data will be maintained in the utmost quality.
• EMHware recommends yearly Update Training to ensure that the agency users and administrators are using the system with complete confidence and understanding of the abilities of the system to provide fast and efficient services.