Service management is an essential component of your behavioural health software. With quality software, your organization can easily manage clients from the first contact to discharge. Capturing and maintaining client information is important for mental health organizations and service management tools enable you to do so effectively. This feature allows agencies to easily collect key report data quickly and clearly for later use. This kind of data is important for securing funding for your organization down the line. Below are 6 reasons why service management is important to behavioural health software.
Service Management and Behavioural Health Software:
Necessary Dates and Key Statistics
Dates and statistics are important for the timeline of client care. Behavioural health software can automatically keep track of necessary dates and key statistics. Automated collection of this information ensures that you have this data available for reporting in the future. This removes the responsibility and administrative burden from your team to manually track this information, making this process simpler.
Primary and Support Worker
Service management features in behavioural health software can also help facilities keep track of who is in charge of the client’s care at any time. This lists primary and support workers for any period during a client’s care.
Referral Source
Keeping track of referrals is incredibly important. It helps you understand where your clients are coming from and is important for funding purposes down the road. With poor software, this information can easily get lost in the shuffle. Behavioural health software will help you keep track of your client referrals, where they originated from, and where you referred them to at the end of their care within your organization. Keeping this data detailed and organized will simplify reporting processes.
Presenting Issues
When a client comes to your organization for your services, having a clear picture of their care and needs enables you to offer better care. Quality behavioural health technology lays this information out for you clearly. When you log into a client’s chart, you can gain instant insight into their presenting issues so that you can proceed to offer the best care.
Screening and Waitlist
If your organization has a waitlist or screening process, your mental health software can help you stay organized and easily screen clients with configurable templates. The availability of configurable forms and screening procedures ensures you are covering all bases when it comes time to onboard a client. Not only this, but your behavioural health software can help keep your waitlist organized. Your agency can see who is on the list, what screening requirements still need to be met, and much more.
Discharge and Exit Disposition
When it comes time to discharge a client, agencies need to have all their ducks in a row. Behavioural health software can ensure you are hitting every box on your check-list so that you may safely discharge clients and complete exit dispositions.
The right software can help your organization capture and maintain client information from the first contact through discharge. To learn more about quality behavioural health software for your agency, click here.
